Document Type
Article
Publication Date
8-21-2017
Institution/Department
Operational Excellence
Abstract
At baseline, a nuclear medicine department found it difficult to complete cardiac stress tests within scheduled times. Using the performance improvement process, a nuclear medicine department looked to improve patient experience related to wait times for this test.
Two goals were identified and a root cause analysis was initiated. After identifying some process issues, two KPIs were developed to address them.
A root cause analysis identified some processing issues and two KPIs were instituted to address them.
As a result, one outcome was to hire an additional physician assistant to address the barrier of inadequate cardiology coverage. Next steps include continued auditing of delays to discern what other barriers might exist to completing cardiac stress tests in the scheduled time frame.
Recommended Citation
Haar, Kelly; Sullivan, Hannah; Laverdiere, Kathryn; Nuclear Medicine Department; Pelletier, Haley; Tyzik, Stephen; Nayak, Suneela; and Hanselman, Ruth, "Improving Cardiology Patient Flow In Nuclear Medicine" (2017). Maine Medical Center. 5.
https://knowledgeconnection.mainehealth.org/mmc/5
Included in
Business Administration, Management, and Operations Commons, Cardiology Commons, Cardiovascular Diseases Commons, Health and Medical Administration Commons, Interprofessional Education Commons, Nursing Commons, Operations and Supply Chain Management Commons, Radiology Commons
