Title

Using patient comments to improve care

Authors

Tara Lagu

Document Type

Video

Publication Date

3-13-2019

Institution/Department

Maine Medical Center, Grand Rounds, Internal Medicine

MeSH Headings

Patient Care

Abstract

Objectives:

-To describe the source of patient narrative comments

-To identify the strengths and limitations of various sources of patient narratives including commercial, health system, and other sites

-To identify barriers (and ways of overcoming barriers) to using comments to improve care

Comments

Presentation starts at 26:30.

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