Operational Excellence
 

Document Type

Article

Publication Date

10-2018

Institution/Department

Operational Excellence

MeSH Headings

cleaning patient rooms, environmental, inpatient, discharge patients, hospital leadership, goal, root cause, admission, patient discharge

Abstract

STRATEGIES TO IMPROVE THE TIME FRAME FOR CLEANING INPATIENT ROOMS BY ENVIRONMENTAL SERVICES

In an inpatient rehab hospital, it was noted that Environmental Services (EVS) was delayed in cleaning rooms between patient discharges and admissions. This resulted in the frequent use of a “stat clean” order that allows only 50% of the normal cleaning time , forcing patients to wait and impacting patient flow.

A root cause analysis demonstrated lack of communication between the rehab hospital and the contracted cleaning services. A number of counter measures were initiated with the goal that cleaning would be started within 20 minutes of all discharge patients. As result of the countermeasures hardwired through KPIs, significant improvement was realized.

To sustain and hardwire the process to produce culture change, hospital leadership and EVS are committed to weekly meetings and the establishment of a formal partnership.

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