Operational Excellence
 

Document Type

Article

Publication Date

10-2018

Institution/Department

Operational Excellence

MeSH Headings

academic tertiary medical center, patient care, goal, root cause analysis, medical officer, followup, demonstrate

Abstract

STRATEGIES TO INCREASE ENGAGEMENT OF PROVIDERS IN LEAN APPLICATIONS IN AN ACUTE TERTIARY CARE HOSPITAL

Engaging care providers in interprofessional LEAN applications in an academic tertiary hospital results in safe, reliable and effective patient care. An initial success measure was established to increase LEAN application engagement to 36%, with the goal of reaching 50% within 3 years of their operational excellence go-live.

A root cause analysis established several causes for low involvement. Using operational excellence strategies, a number of countermeasures were created, rolled out and completed. As a result, follow up metrics demonstrated a marked increase in the number of provider-engaged boards. It was felt that the engagement of the chief medical officer and other chiefs as stakeholders was the greatest contributor to the improved outcomes within the established timeline.

Next steps include reaching a target goal of 50% engaged within the established timeline.

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