Operational Excellence

Document Type


Publication Date

Fall 10-26-2021


Operational Excellence, Maine Medical Center

MeSH Headings

Healthcare Improvement


The success of local performance improvement efforts depends on the engagement of clinical care teams in a culture of continuous improvement. At the onset of the COVID-19 pandemic, many teams at Maine Medical Center (and across the globe), transitioned to remote work to stop the spread of the virus. While some are returning to office, a significant amount of work is still being done remotely. For continued success, we need to understand how we can best coach clinical care teams in a hybrid or remote environment.