Operational Excellence
 

Document Type

Article

Publication Date

10-2018

Institution/Department

Operational Excellence

MeSH Headings

communication, child, patient caregivers, nursing, inpatient hospital unit, pediatric unit, confusion, children, goal, root cause analyis, specialty

Abstract

IMPROVING COMMUNICATION BETWEEN CHILD LIFE SERVICES AND NURSING ON AN INPATIENT HOSPITAL UNIT

Effective communication between patient caregivers has been shown to reduce stress and trauma related to hospitalization and subsequent improved outcomes. An HCAHP score for a 30 bed acute inpatient pediatric unit illustrated the confusion faced by children as a result of nursing and care life specialists not working together as a team.

A root cause analysis identified a number of issues as to why patients were not benefitting fully from child life services. Several counter measures were instituted with the goals of improving the HCAHP score and increasing child life utilization.

Post KPI inception, there was an upward trend in the HCAHP score as well as a significant improvement in the creation of treatment plans between child life services and nursing.

Next steps include sustaining current level of collaboration between both teams and expanding child life services to other hospital units.

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