The patient care coordinator role: an innovative delivery model for transforming acute care and improving patient outcomes

Document Type


Publication Date

Fall 2009


Nursing, Critical Care Medicine

Journal Title

Nursing Administration Quarterly

MeSH Headings

Critical Care (organization & administration); Delivery of Health Care (organization & administration); Diffusion of Innovation; Humans; Length of Stay; Maine; Models, Nursing; Models, Organizational; Nurse's Role; Outcome Assessment, Health Care; Patient Care Planning (organization & administration); Patient Satisfaction; Quality of Health Care; Total Quality Management; United States


Nursing leaders are uniquely qualified to transform the delivery of healthcare. The Patient Care Coordination model is an innovative acute care delivery model that provides a safety net to ensure that every patient receives evidence-based care. By reallocating scarce nursing resources back to direct care, patient care coordinator nurses are able to make a difference every day with every patient throughout his or her hospitalization. Positive outcomes of reduced length of stay, improved quality outcomes, and patient satisfaction are early signs that this model may help transform the acute care delivery model toward a more rational and safe approach.

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