Document Type
A3
Executive Sponsor(s)
Scot Remick, Mike Bianchi
Publication Date
Spring 5-21-2024
Institution/Department
MaineHealth, Cancer Care Network
Abstract
The MaineHealth Cancer Care Network informatics team is manually submitting most reporting tickets for oncology customers. The current intake ticket process includes various communication channels to the business intelligence developers [BID] when a reporting need is identified resulting in workflow deficiencies and redundancies. As of FY23, MaineHealth has moved to a new ticket reporting system called ServiceHub which includes new customer self-service tools that have not yet been utilized.
Recommended Citation
Couture, Lauren; Cropp, Brett; Carr, Gavin; Kunche, Ashok; Boulier, Heather; and Taylor, Evelyn, "MaineHealth Cancer Care Network Ticket Intake Process" (2024). Operations Transformation. 55.
https://knowledgeconnection.mainehealth.org/opex/55
