Improving Employee Engagement Scores with Strategically Focused Improvement Coaching

Suneela Nayak, Maine Medical Center
Natalia Johnson, Maine Medical Center
Rebecca Brookes
Jessica Ladd, Maine Medical Center
Meghan Flaherty, Maine Medical Center
Mark Parker, Maine Medical Center


Every three years, Maine Medical Center releases a Strategic Plan outlining high level priorities. This guides decision making, resource allocation and invited a call to action for engaged participation from providers and staff. Operational Excellence at MMC is leveraging a stable Daily Management System to strengthen strategy deployment by coaching teams and leaders to link local improvement initiatives with high level strategic priorities.