Document Type
Article
Publication Date
8-21-2017
Institution/Department
Operational Excellence
Abstract
STRATEGIES FOR IMPROVING COMMUNICATION BETWEEN DOCTORS AND NURSES IN AN ACUTE CARE HOSPITAL
Effective interdisciplinary communication is imperative for safe patient care in an acute care hospital environment.
A surgical unit used their HCAHPs scores to assess how often patients perceived there was good communication between different doctors and nurses during their hospital stays. The data demonstrated that this occurred 22% less often than the national average.
As a result of a root cause analysis, a number of countermeasures were initiated with the goal of achieving scores greater than the national average. Post KPI inception in the second quarter of 2016, the goal was met by the first quarter of 2017.
Next steps are to make sure that interdisciplinary care is hardwired through ongoing audits.
Recommended Citation
Anderson, Peggy; Strick, Carrie; R3 Med-Surg Unit; Pelletier, Haley; Nayak, Suneela; Tyzik, Stephen; Hanselman, Ruth; and Maine Medical Center Operational Excellence, "Interdepartmental Rounding" (2017). MaineHealth Maine Medical Center. 7.
https://knowledgeconnection.mainehealth.org/mmc/7
Included in
Health and Medical Administration Commons, Health Communication Commons, Interpersonal and Small Group Communication Commons, Interprofessional Education Commons, Nursing Administration Commons, Perioperative, Operating Room and Surgical Nursing Commons, Surgery Commons, Trauma Commons