Document Type
A3
Executive Sponsor(s)
Kenneth Lewis
Publication Date
Spring 5-21-2024
Institution/Department
MaineHealth, CTI
Abstract
In Q1 FY24 as more team members started to take Operational Excellence classes and subsequently become more engaged in quality improvement it was observed there was much enthusiasm but also some gaps in the understanding of available tools, resources, data collection strategies, and what elevates something to a KPI, etc. There is a need to create a guide that supported gaps, streamlined tracking process, and aligned teams in this new approach.
Recommended Citation
Lloyd, Christopher; Giles, Amy; Spaulding, David; and Rines, Sarah, "Key Performance Indicator (KPI) Development Pathway" (2024). Operations Transformation. 57.
https://knowledgeconnection.mainehealth.org/opex/57